“‘Sandra’ has suffered for years, feeling alone, feeling like not hearing or understanding was her way of life.  She began finding ways to keep herself learning in her own way – piano, creating music, headphones in the car and at home.  She began to feel guilty about asking us to repeat stuff.  She constantly thought I was mad at her because she read my facial expressions to gain understanding (apparently I look mad a great deal).  Yesterday, we tried me saying the same thing with her system and without and she saw how facial expressions do not always convey a person’s true feelings.  It is still new, but she is loving the ‘new normal’.”